Industries

Retail

In todays' dynamic retail environment, we empower businesses to understand, engage, and retain customers across every touchpoint. Whether launching loyalty programs, optimizing CRM platforms, or uncovering insights through data, we help retailers unlock sustainable growth and seamless omnichannel experiences. Our strategies are built around one key driver: the customer.

Our services

Customer Segmentation

Creating actionable customer segments to enable targeted campaigns and personalized journeys.

CRM Pilot Evaluation

Assessing CRM pilots to validate outcomes, scalability, and readiness for wider implementation.

Performance Reporting

Custom KPI dashboards and reporting systems that drive visibility and accountability.

Call Center Optimization

Boosting efficiency, customer satisfaction, and routing through data-driven call center redesign.

Data Integration

Connecting and consolidating data sources to enable unified, real-time business insights.

Marketing ROI Tracking

Monitor key KPIs for smarter budgeting.

Your success, our expertise.

CRM Innovation Across Europe’s Leading E-Grocery

Driving Rohlik Group’s CRM revolution from local basics to international best practices, scaling personalization and automation across countries.

Revitalizing Marketing and CRM for Growth

Helping Küchen Quelle rebuild its marketing, CRM, and customer engagement processes after market challenges to achieve sustainable business recovery.

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