Case Studies

Reengineering Approval Workflows for Smarter Lending

Helping Security Bank redesign its loan approval workflows, define business requirements, and optimize data management for better decision-making.

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Security Bank

Security Bank Corporation, established in 1951, is a leading universal bank in the Philippines, offering a comprehensive range of financial services to retail, commercial, corporate, and institutional clients. With a strong foundation and a focus on innovation and customer satisfaction, Security Bank continues to be a trusted financial partner in the Philippines.

Assignment at a Glance:

In partnership with Addvery, Security Bank aimed to redesign its end-to-end approval workflows for all major financial products, enabling flexibility between manual and automated decision-making.
The bank needed a detailed business requirements document that would allow vendors to understand and propose complete loan origination systems that matched operational needs. The objective was to create scalable, adaptable systems that could evolve with future banking needs while lowering implementation and operational
Part of the project involved reviewing all data inputs and sources used in approval decisions, with the goal of reducing unnecessary dependencies and improving accuracy.

Solution

Designed unified workflows for credit cards, loans, mortgages, and more. Authored 40+ page requirements document for LOS vendors. Conducted end-to-end audit of approval data sources and logic. Suggested concrete optimizations to scoring and data inputs.
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Unified approval workflows across products
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Detailed system requirements for LOS vendors
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Optimized external data usage in approvals

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